IT

Predict emerging technology needs to support strategic business initiatives

IT Helpdesk Management

Improve tracking, analysis and management of IT queues. Focus on high priorities. Optimize performance through greater insight into average response time, case duration and case detail.

IT INFRASTRUCTURE

Track equipment inventory, distribution and ownership. Forecast and align technology spend to organizational needs. Manage IT asset lifecycle costs.

SOFTWARE AND LICENSING MANAGEMENT

Reduce costs by preventing overpayments and inflated maintenance. Increase visibility into software license usage across the organization.

NETWORK GOVERNANCE

Monitor and manage log analysis. Identify and investigate unusual activity. Minimize and remediate potential risks.

Demo: Helpdesk Management

Explore this demo to see an example of how you can help optimize IT performance by analyzing backlogs, prioritizing cases, and studying activity by department.

VIEW DEMO