Predict emerging technology needs to support strategic business initiatives
Improve tracking, analysis and management of IT queues. Focus on high priorities. Optimize performance through greater insight into average response time, case duration and case detail.
Track equipment inventory, distribution and ownership. Forecast and align technology spend to organizational needs. Manage IT asset lifecycle costs.
Reduce costs by preventing overpayments and inflated maintenance. Increase visibility into software license usage across the organization.
Monitor and manage log analysis. Identify and investigate unusual activity. Minimize and remediate potential risks.
This application holds the data of tickets that are submitted by internal employees to the IT department. It includes when a computer needs to be upgraded or a mobile phone does not work. Each ticket is assigned to an IT resource, but an IT manager, s/he needs to be aware which tickets came in as a high priority, or which tickets have not been assigned to any resources yet. This application gives a great visibility for all tickets in detail as well as at a high level; therefore, it works well for IT managers and individual resources within the IT team. It is a great tool for making fast but proper collaborative decisions within an IT organization.